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Our staff is happy to assist you with whatever
you need. And we especially welcome feedback on games and materials and suggestions for new ones!
We do receive a great number of emails, so if you are emailing about a technical problem or something else that needs fast attention, please take care to select the correct category and read all the information before writing us. Also be sure to provide the information we request for your particularl query for maximum efficiency! Thanks for your cooperation.
Orders - To order software.
Report Inappropriate Advertisement -click for details - please read!!
Report Inappropriate Name on High Scores - click for details - please read!!
Support - Having trouble with the games? First try to see if your problem is one of the more common ones here.
Suggestions - Have an idea for a game? See an error? Let us know!
Links - Link to us, or email to inquire for a link exchange. Please include details.
Store - Is there something you would like to see in our store? Let us know!
Business
Have you seen an advertisment that you find inappropriate for Sheppard Software? Please help us keep Sheppard Software a safe place for online by reporting it to us!
We do not select our ads, they are selected for us through a service we use and we do not see them until they appear on our pages. The ads should be, and usually are related to the content of the page (other geography sites, games, aniamls, etc). Unfortunately, on rare occasion an ad we would not approve of will appear. Whenever we notice a questionable ad, we immediately give notice to our ad service to block that ad.
If you see an ad that is not child-friendly, please let us know! However we do need some details in order to block it - the URL (web address) of the site. Usually it is displayed with the ad - just copy the address and send it to us, along with details of the ad. If it is not showing up, please either tell us exactly where you saw the ad, or even better - make a screen capture and send it to us:
PC :
- Hit the PrintScreen button that is on your keyboard (top right of the keyboard)
- Open an image editing program such as Paint
(Click on Start ---> Programs ---> Accessories ---> Paint)
- In the Edit menu choose Edit-->Paste.
- In the file menu choose File-->Save As and name it starting with the word ad(without the speech marks).
- Click "Save"
- Email here:
- In the email, click on "Attach", navigate to the file you just saved and double click on it.
- Send the file to us with any other comments or details you'd like to provide us..
Mac :
- Apple (Command) Key +Shift+3
Captures entire screen to a file on the desktop as 'picture #'
- Open your mail client and send the image to us with any additional comments you may have.
Bad language/Inappropriate names in the High Scores.
To teachers and parents: We have been working on filters for the high scores to avoid this problem, though unfortunately kids are tricky and slip in unexpected inapproriate names even as we are putting filters in place! As of now, we remove names as soon as we notice them, or people point them out to us.
Something else that might help overall also, is if teachers also instructed kids to put in specific names so "you can check on on their scores" (even if you don't need to monitor their scores, just to keep them using legit names). Like suggesting they use their initials, or their first name and last initial... etc.. and this way the problem is taken care of completely (at least in classrooms, but it does seem that is where the majority of the traffic comes from), rather than something that has to be constantly fixed. We hope that makes sense and you will try to incoporate these ideas at your school!
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